Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by Debut Web Consultants ("we", "us", "our") at debutwebconsultants.co.uk, as well as any services, platforms, and products we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Debut Web Consultants is a Manchester-based AI development and web design agency serving businesses across the UK and internationally.

2. Services We Provide

Our Manchester team offers the following services, which may be subject to additional specific agreements:

• AI Development: Custom AI solutions including chatbots, voice AI agents, computer vision systems, and AI automation
• Web Design and Development: Responsive website design, web application development, and e-commerce solutions
• SEO and Digital Marketing: Search engine optimisation, content strategy, and digital marketing campaigns
• SEO Engine Platform: Our software-as-a-service marketing and SEO management platform for agency clients
• Client Portal: Project management and communication portal for active clients
• Unified Messaging: WhatsApp Business, Facebook Messenger, and Instagram DM management through our platform

3. Account Responsibilities

If you create an account on our client portal or SEO Engine platform:

• You are responsible for maintaining the confidentiality of your login credentials
• You must provide accurate and complete information during registration
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorised access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use

When using our website, platform, or services, you agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to our systems, networks, or other users' accounts
• Interfere with or disrupt the integrity or performance of our website or platform
• Upload or transmit viruses, malware, or other malicious code
• Scrape, crawl, or use automated means to access our website without prior written permission
• Use our AI chatbot or voice AI demos for abusive, harassing, or illegal purposes
• Reverse-engineer, decompile, or attempt to extract source code from our platform
• Resell or redistribute our services without written authorisation

5. Intellectual Property

5.1 Our Intellectual Property

All content on our website, including text, graphics, logos, icons, images, and software, is the property of Debut Web Consultants or our licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

5.2 Client Deliverables

For bespoke development work (websites, AI systems, custom applications), intellectual property rights transfer to the client upon full payment, unless otherwise specified in the project agreement. This includes:

• Custom code written specifically for your project
• Design assets created for your brand
• Trained AI models using your proprietary data

We retain the right to use general techniques, knowledge, and non-proprietary components (such as open-source libraries and our internal frameworks) across other projects.

5.3 Portfolio Rights

Unless you specifically opt out in writing, we reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials.

6. Payment Terms

For agency services (AI development, web design, consulting):

• A deposit of 50% is required before work commences, unless otherwise agreed in writing
• The remaining balance is due upon project completion and before final handover
• Monthly retainer services are invoiced at the start of each billing period
• All invoices are payable within 14 days of issue unless otherwise agreed
• Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• All prices are quoted in GBP and are exclusive of VAT unless stated otherwise

7. SEO Engine Platform Terms

If you subscribe to our SEO Engine platform, the following additional terms apply:

• Access is granted on a subscription basis, billed monthly or annually as agreed
• You are responsible for the accuracy and legality of content published through the platform
• We provide the platform "as is" and do not guarantee specific SEO rankings or traffic results
• API integrations (Google Analytics, Search Console, social media) are subject to those platforms' own terms of service
• We may update platform features, pricing, or functionality with 30 days' notice
• Data export is available upon request during and for 30 days after subscription termination

8. Client Portal Terms

Access to our client portal is provided to active clients for project management, communication, and file sharing. Portal access is:

• Granted for the duration of your active project or retainer agreement
• Limited to authorised personnel within your organisation
• Subject to our acceptable use policy and data protection obligations
• Revocable upon termination of the service agreement

9. Data Processing

Where we process personal data on your behalf (for example, through our SEO Engine platform or unified messaging inbox), we act as a data processor under UK GDPR. Our obligations are set out in our Privacy Policy and any applicable Data Processing Agreement.

You remain the data controller for your customers' data and are responsible for ensuring you have appropriate legal bases and consents for data collection.

10. Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care by our Manchester-based team of professionals. However:

• We do not guarantee specific results from SEO, marketing, or AI services, as outcomes depend on many external factors
• Our website and platform are provided "as is" without warranties of uninterrupted or error-free operation
• AI-generated outputs (chatbot responses, voice AI interactions) may occasionally produce inaccurate results and should not be relied upon for critical decisions
• Third-party integrations are subject to the availability and terms of those third-party services

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from these Terms or our services shall not exceed the total fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• We shall not be liable for any loss arising from your reliance on AI-generated content or recommendations
• Nothing in these Terms excludes or limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law

12. Termination

Either party may terminate a service agreement:

• By providing 30 days' written notice for ongoing retainer or subscription services
• Immediately if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice
• Immediately if the other party becomes insolvent, enters administration, or ceases to carry on business

Upon termination:

• All outstanding invoices become immediately due and payable
• We will provide a reasonable period (30 days) for you to export your data from our platforms
• Intellectual property provisions, limitation of liability, and governing law clauses survive termination

13. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, pandemic, government actions, power failures, internet outages, or third-party service disruptions.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated with at least 30 days' notice via email or prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with any applicable project agreement, Data Processing Agreement, and our Privacy Policy, constitute the entire agreement between you and Debut Web Consultants.

18. Contact

For questions about these Terms, contact our Manchester team: